Logo

Complaints Book

In compliance with Law N° 29571 (Consumer Defense and Protection Code) and Supreme Decree N° 0011-2011-PCM and its amendments, this establishment has a Virtual Complaints Book available to you.

1. Consumer Identification

2. Product or Service Identification

3. Claim Details and Consumer Request

File must not exceed 2MB

4. Observations and actions taken by the provider

As this is a virtual claim, your case will be referred to the customer service area to respond within the legally established timeframe.

5. I authorize notification of the claim result to the provided email

(*) Required fields

* Filing a claim does not prevent the person from pursuing other dispute resolution channels, nor is it a prerequisite.

* The provider must respond to the claim within no more than thirty (30) calendar days, and may extend the deadline by thirty (30) more days, with prior notice to the consumer.